Terms & Conditions
Customer Care
Your satisfaction is our priority.
Our customer support team is available to answer questions regarding:
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orders
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shipping
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returns
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payments
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product information
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warranties
If you require assistance, simply contact us through our Contact page or email our support team.
We aim to respond to all enquiries within 24–48 business hours.
Our goal is to provide fast, friendly, and professional support before, during, and after every purchase.
Privacy & Safety
Protecting your personal information is one of our highest priorities.
We collect only the information necessary to process your orders, improve your shopping experience, and provide customer support.
Your personal information may include:
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name
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shipping address
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email address
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phone number
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payment details
Payment information is processed securely by Stripe.
Lunminos does not store or have direct access to your full credit or debit card information.
We implement industry-standard security measures to protect your personal data against unauthorized access, disclosure, or misuse.
Your information is never sold to third parties.
We only share necessary information with trusted partners involved in order fulfillment, shipping, and payment processing.
By using our website, you agree to our Privacy Policy and our Terms of Service.
Terms and Conditions of Website Use
By accessing or using the Lunminos website, you agree to comply with these Terms and Conditions.
Use of the Website
You agree to use this website only for lawful purposes.
You must not:
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misuse the website;
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attempt unauthorized access to our systems;
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interfere with website functionality;
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submit false or misleading information.
Product Information
We strive to ensure all product descriptions, prices, and images are accurate.
However, occasional errors may occur.
We reserve the right to correct any inaccuracies without prior notice.
Pricing
All prices displayed on our website are shown in the selected currency and may change without notice.
Availability
Products are subject to availability.
We reserve the right to discontinue products at any time.
Intellectual Property
All content, including logos, images, graphics, text, and website design, is the property of Lunminos and may not be copied or reproduced without written permission.
Limitation of Liability
Lunminos shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.
Governing Law
These Terms shall be governed by the laws applicable in the customer's jurisdiction where consumer protection laws require, while disputes may otherwise be governed by the laws specified by Lunminos in accordance with applicable regulations.
Practical Example
If a product is temporarily unavailable after your purchase, we may contact you to offer:
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a replacement product;
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a refund; or
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an updated delivery estimate.
Wholesale Enquiries
Interested in selling Lunminos products?
We welcome enquiries from retailers, distributors, influencers, and business partners interested in wholesale opportunities.
Depending on the products and destination, we may be able to offer:
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bulk pricing
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business discounts
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long-term partnerships
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private label opportunities (selected products)
For wholesale enquiries, please contact our Business Team through our Contact page with details about your company and expected order volume.
Payment Methods
Payment Policy
Lunminos uses Stripe to securely process all online payments.
We accept most major payment methods, including:
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Visa
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Mastercard
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American Express
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Apple Pay (where available)
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Google Pay (where available)
Payments are encrypted using industry-standard security protocols.
We never store your full payment card details.
Payment Authorization
Your payment method will be charged at the time your order is placed.
Orders will only be processed after successful payment authorization.
Failed Payments
If your payment cannot be authorized, your order will not be processed.
Please verify:
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available funds;
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billing information;
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payment method details.
If the issue continues, please contact your bank or payment provider.
Fraud Prevention
To protect our customers, some transactions may require additional verification before shipment.
This helps prevent unauthorized purchases and online fraud.
Currency
Prices are displayed in your selected currency where available.
Your card issuer may apply exchange rates or international transaction fees.
Refunds
Approved refunds will be processed through the original payment method used for the purchase.
Processing times depend on your bank or payment provider and typically take 5–10 business days.
Practical Example
If you pay using Visa through Stripe and your return is approved, the refund will be sent back to the same Visa card originally used for the purchase. Depending on your bank, the funds generally appear within 5–10 business days.