Shipping & Returns
Shipping Policy
At Lunminos, we proudly ship to customers worldwide.
As a dropshipping business, we work with trusted fulfillment partners to deliver products directly from our suppliers to your doorstep. This allows us to offer a wider range of products while keeping prices competitive.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
During busy seasons or promotional periods, processing may take slightly longer.
Estimated Delivery Times
Estimated delivery times vary depending on your location.
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United Kingdom: 5–10 business days
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Europe: 6–12 business days
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United States & Canada: 6–12 business days
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Australia & New Zealand: 7–15 business days
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Other countries: 7–20 business days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment at any time.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges, when applicable, are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping information is accurate before completing your purchase.
Lunminos cannot be held responsible for delays or lost shipments caused by incorrect or incomplete addresses.
Return & Exchange Policy
Customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
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be unused
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be in its original packaging
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include all accessories
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be in resalable condition
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery.
Please include:
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your order number
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photographs of the product
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photographs of the packaging
We will arrange a replacement or refund where appropriate.
Non-Returnable Items
For hygiene or safety reasons, certain products cannot be returned if opened or used.
Customized or personalized products are also non-refundable unless defective.
Refund Process
Once your returned item has been inspected and approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, refunds typically appear within 5–10 business days.